Online Support Center

<p>What are the minimum computer requirements for using Vista 8?</p><p><span id="bodyfont"><font face="Arial"><font size="2"><font color="#000000"><strong>ANSWER:</strong></font> </font></font> <p><span class="content" id="PageBody"><font face="Arial" size="2">The following are <strong><em>recommended </em></strong>specifications to work with the online course system:</font></span></p> <p><span class="content" id="PageBody"><font color="#0000ff" face="Arial" size="2"><strong>Platform:</strong></font></span></p> <ul> <li><span class="content"><font face="Arial" size="2">PC (Windows XP/Vista)</font></span></li> <li><span class="content"><font face="Arial" size="2">Mac (10.3/10.4/10.5)</font></span> </li> </ul> <p><span class="content" id="PageBody"><font color="#0000ff" face="Arial" size="2"><strong>Hardware:</strong></font></span></p> <ul> <li><span class="content"><font face="Arial" size="2">128 MB of RAM</font></span></li> <li><span class="content"><font face="Arial" size="2">2 GB of free disk space</font></span><span class="content"> </span></li> <li><span class="content"><font face="Arial" size="2">Sound card with speakers (for courses with multimedia)</font></span></li> <li><font face="Arial" size="2">Ethernet or Wireless network card (for high-speed Internet connection) or 56K modem (for dial-up Internet connection)</font></li> <li><span class="content"><font face="Arial" size="2">T1, DSL, Cable, or Satellite high-speed connection (56K dial-up will work, but the online course system will run slowly).</font></span> </li> </ul> <p><span class="content" id="PageBody"><strong><font color="#0000ff" face="Arial" size="2">Software:</font></strong></span></p> <ul> <li><span class="content"><a target="_blank" href="http://java.sun.com/products/archive/j2se/5.0_05/index.html"><strong><font color="#ff0000" face="Arial" size="2">**Java JRE plugin</font></strong></a><font face="Arial" size="2"> </font><strong><font face="Arial" size="2">(very important so that everything in the system works properly!)<br /> <br /> </font></strong></span></li> <li><span class="content"><a href="http://office.microsoft.com/en-us/downloads/HA010449811033.aspx" target="_blank"><font face="Arial" size="2">Microsoft Office Viewers and File Converters</font></a><font face="Arial" size="2"> (for viewing and printing Word, PowerPoint, Excel, and Visio files)<br /> <br /> </font></span></li> <li><span class="content"><a href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank" _base_target="_new"><font face="Arial" size="2">Adobe Acrobat Reader</font></a><font face="Arial" size="2"> (for viewing and printing PDF files)<br /> <br /> </font></span></li> <li><span class="content"><a href="http://www.real.com/freeplayer/?rppr=rnwk" target="_blank"><font face="Arial" size="2">RealPlayer</font></a><font face="Arial" size="2"> (for viewing streaming video or listening to streaming audio clips)<br /> <br /> </font></span></li> <li><span class="content"><a href="http://www.apple.com/quicktime/download/index.html" target="_blank"><font face="Arial" size="2">QuickTime</font></a><font face="Arial" size="2"> (f</font><font face="Arial" size="2">or viewing QuickTime video)<br /> <br /> </font></span></li> <li><span class="content"><font face="Arial" size="2"><a href="http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash">Flash</a></font><a href="http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash"><font face="Arial" size="2"> Player</font></a><font face="Arial" size="2"> (for viewing animations or using interactive content)<br /> <br /> </font></span></li> <li><span class="content"><a href="http://www.adobe.com/shockwave/download/download.cgi?"><font face="Arial" size="2">Shockwave Player</font></a><font face="Arial" size="2"> (for viewing animations or using interactive content)<br /> <br /> </font></span></li> <li><span class="content"><a href="http://www.microsoft.com/windows/windowsmedia/players.aspx" target="_blank"><font face="Arial" size="2">Windows Media Player</font></a><font face="Arial" size="2"> (for viewing streaming video or listening to streaming audio clips)</font> </span></li> </ul> <blockquote dir="ltr" style="margin-right: 0px;"> <p><span class="content" id="PageBody"><font color="#ff0000" face="Arial" size="2"><strong>**Get the correct version of Java (very important!)</strong></font></span></p> <ol> <li>Uninstall any previous versions of Java. You must have only one version on your machine.<br /> <span class="content"></span></li> <li><a target="_blank" href="http://java.sun.com/products/archive/j2se/5.0_05/index.html"></a><strong><a target="_blank" href="http://java.sun.com/products/archive/j2se/5.0_05/index.html"><font face="Arial" size="2">Click here to download </font></a></strong><a href="http://www.java.com/en/download/manual.jsp"><span style="font-size: 10pt;">Java 1.6.0_16</span></a><span class="content"><strong><a href="http://www.java.com/en/download/manual.jsp"><font face="Arial" size="2">.</font></a></strong></span><span class="content"><font face="Arial" size="2"> </font></span></li> <li><span class="content"><font face="Arial"><font size="2">Follow the instructions on the Java Downloads site.</font></font> </span></li> <li><font face="Arial"><font size="2">When installing Java, f</font></font><font face="Arial"><font size="2">ollow the prompts to install the <strong>Typical </strong>Java installation. <strong><font color="#ff0000">Be patient during the install process!</font></strong></font></font></li> <li><font face="Arial"><font size="2"><strong>Restart your computer</strong> to complete the installation process.</font></font> </li> </ol> <p><font face="Arial"><font size="2"><strong>NOTE: </strong>If you are using a <strong>Macintosh</strong>, </font></font><a href="http://developer.apple.com/java/download/" target="_blank"><font face="Arial" size="2">click here to download Java</font></a><font face="Arial" size="2"> for your Mac OS version.</font></p> <span class="content"></span></blockquote> <p><font face="Arial" size="2"><font color="#0000ff"><strong>Browsers: For Windows and Macintosh<br /> <br /> <span style="color: #008000;">NOTE:</span>  <span style="color: #ff0000;"><font face="Arial" size="2"><font color="#0000ff"><strong style="color: #ff0000;">Never download BETA versions of browsers - these are not compatible with Vista.</strong></font></font></span></strong></font></font></p> <blockquote dir="ltr" style="margin-right: 0px;"><font face="Arial" size="2"><font face="Arial" size="2"></font></font> <p><font><font face="Arial" size="2"><font face="Arial" size="2"><font face="Arial" size="2"><font face="Arial" size="2"><a href="http://kb.blackboard.com/pages/viewpage.action?pageId=25368512" target="_blank"><font face="Arial" size="2">Click here to view a web page listing the Supported Browsers & Java versions for Vista 8</font></a></font></font></font></font></font></p> <p align="left"></p> <p><font face="Arial" size="2"><font face="Arial" size="2"><font size="2">* All configurations marked as <strong><em>Compatible</em></strong> have undergone a limited engineering analysis to test areas of the online course system that may have browser issues.</font><font size="2"> </font></font></font></p> </blockquote> <p dir="ltr" align="center"><font face="Arial" size="2"></font></p> <p align="left"><font color="#ff0000"><font face="Arial"><font size="2"><strong>IMPORTANT: </strong>Some browsers allow style sheets to be disabled. If your browser has this feature, do not set it to disable style sheets.</font></font></font></p> <p><font face="Arial" size="2"></font></p> <p dir="ltr" align="center"><font face="Arial" size="2"></font></p> <p align="left"><strong><font color="#0000ff" face="Arial" size="2">Browser Toolbars:</font></strong></p> <p><font face="Arial" size="2"></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><strong><font face="Arial" size="2">Uninstall Yahoo, Google, AOL, or any other Browser Toolbars</font></strong></p> <p><font face="Arial" size="2">Although the browser toolbars are useful tools for searching the Internet, we recommend that you uninstall these so that your online course will function properly. In your browser, your toolbar (if you have one) will be immediately under the line on your browser where you can type in a web address. </font></p> <p><font face="Arial" size="2">For example:</font></p> <p><font face="Arial" size="2"><img alt="http://www.presidiumlearning.net/kb/images/Bb71/A_googleToolbar.gif" src="http://www.presidiumlearning.net/kb/images/Bb71/A_googleToolbar.gif" /><br />   <br /> </font><font face="Arial" size="2">To uninstall browser toolbars:</font></p> <ol style="font-size: 10pt;"><font face="Arial"> <li><font face="Arial"><font size="2"><font size="2">Click the <strong>Start </strong>button on the bottom left of your screen.</font></font></font></li> <li><font face="Arial"><font size="2">From the <em>Start</em> menu, select <strong>Control Panel</strong> <font size="2">(if it is visible) or select the <strong>Settings</strong> option, and then click <strong>Control Panel</strong> from the secondary menu. A new window will appear.</font> </font></font></li> <li><font face="Arial"><font size="2">For <strong>Windows XP</strong>, double-click <strong>Add/Remove Programs;</strong> for <strong>Windows Vista, </strong>under <strong>Programs, </strong>click<strong> Uninstall a program.</strong></font></font> </li> <li><font face="Arial" size="2">Locate the toolbar, </font><font face="Arial" size="2">click on it, then click <strong>Change/Remove</strong> (XP) or <strong>Uninstall </strong>(Vista) and follow the on-screen instructions to remove the toolbar.</font> </li> </font>  </ol> </blockquote> <p dir="ltr"><font face="Arial"><font size="2"><font color="#0000ff"><strong>Pop-Up Blocker Programs:</strong></font> </font></font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font color="#000000" face="Arial" size="2"><strong></strong></font><font face="Arial" size="2"></font></p> <p><font face="Arial" size="2">While doing online course work, if you are unable to view discussion postings, quiz windows, and download links, then you need to <font color="#000000" face="Arial" size="2"><span style="font-size: 10pt; line-height: 115%; font-family: Arial;">configure your browser to allow pop ups for the URL (web address) of your online course site</span></font>.</font></p> <p><font face="Arial" size="2">Depending on the pop-up blocking software you are using, you may be able to set <span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site </span>as an allowed site, or you may need to disable the pop-up blocker completely.</font></p> <p><font face="Arial" size="2">Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent the online course system from performing properly. </font></p> <p><font face="Arial" size="2"><strong>To c<span style="font-size: 10pt; line-height: 115%; font-family: Arial;"><strong><font color="#000000" face="Arial" size="2"><strong><span style="font-size: 10pt; line-height: 115%; font-family: Arial;">onfigure your browser to allow pop ups for <span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site</span></span></strong></font></strong></span></strong>:</font></p> <blockquote dir="ltr" style="margin-right: 0px;"> <p><font face="Arial" size="2">(a) In <strong style="color: #0000ff;">Internet Explorer</strong>, <font size="2">go to Tools > Turn ON pop-up blockers > Pop-Up Blocker settings > In the box Address of Web site to allow: type <span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site </span></font></font></p> <p><font face="Arial" size="2">(b) In <span style="color: #0000ff;"><strong>Firefox</strong></span>, go to <font size="2">Tools > Options > Check Block Pop-up windows > Click Exceptions.  In the box titled Address of web site: type </font><span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site </span></font></p> <p><font face="Arial" size="2">(c) In <span style="color: #0000ff;"><strong>Safari</strong></span>, use the <strong>Command+k</strong> key combo to toggle the pop-up blocker on or off. </font></p> <p><font face="Arial" size="2">(d) Search your hard drive for any software with "pop-up" in the name. Set <span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site </span>as an allowed site. Examples of popular pop-up blocking applications include:</font></p> <ul><font face="Arial" size="2"> <li>Pop-Up Stopper (not for Mac)</li> <li>Pop-Up Defender (not for Mac)</li> <li>Pop-Up Zapper</li> <li>Popup Eliminator </li> </font> </ul> <p><font face="Arial" size="2">(e) Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Set <span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site<strong><em> </em></strong></span>as an allowed site. </font></p> </blockquote> <p dir="ltr"><font face="Arial" size="2"><strong>Note</strong>: <font face="Arial">Examples of other programs that include pop-up blocking functions include the following. Click the links to read how to configure the pop-up blocker to allow <span style="font-size: 10pt; line-height: 115%; font-family: Arial;">the URL (web address) of your online course site </span>as an allowed site for that specific program. If there is no link, refer to the <strong>Help</strong> in the affected program.</font></font></p> <p dir="ltr" style="margin-right: 0px;"></p> <ul><font face="Arial" size="2"> <li><a href="http://toolbar.google.com/popup_help.html" target="_blank" _base_target="_new"><font face="Arial">Google Toolbar</font></a></li> <li><a href="http://help.yahoo.com/help/us/toolbar/pub/index.html" target="_blank" _base_target="_new"><font face="Arial">Yahoo! Toolbar</font></a></li> <li><a href="http://help.msn.com/resources/targeted/en-US/msnsearchtoolbar_v1/content/searchtbar_proc_usepug.htm" target="_blank" _base_target="_new"><font face="Arial">MSN Toolbar</font></a>  </li> <li><font face="Arial">Norton Internet Security</font></li> <li><font face="Arial">Zone Alarm Pro</font> </li> </font> </ul> </blockquote> <p dir="ltr"><font face="Arial" size="2">If you have any further questions, please contact us for support.  Thank you.<br /> <br /> -Technical Support</font></p> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>