Online Support Center

<p>What are the minimum computer requirements for using Vista 8?</p><p><p><span><span><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2"><span style="color: #000000;" color="#000000"><strong>ANSWER:</strong></span> </span></span></span></span></p> <p><span id="PageBody" class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Below are <strong><em>suggested </em></strong>minimum computer configurations for using GeorgiaVIEW Vista:</span></span></p> <p><span id="PageBody" class="content"><span style="font-family: Arial; color: #0000ff; font-size: small;" size="2" face="Arial" color="#0000ff"><strong>Platform:</strong></span></span></p> <ul> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">PC (Windows Vista/Windows 7)</span></span></li> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Mac (10.5+/10.6+)</span></span></li> </ul> <p><span id="PageBody" class="content"><span style="font-family: Arial; color: #0000ff; font-size: small;" size="2" face="Arial" color="#0000ff"><strong>Hardware:</strong></span></span></p> <ul> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">128 MB of RAM</span></span></li> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">2 GB of free disk space</span></span><span class="content"> </span></li> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Sound card with speakers (for courses with multimedia)</span></span></li> <li><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Ethernet or Wireless network card (for high-speed Internet connection) or 56K modem (for dial-up Internet connection)</span></li> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">T1, DSL, Cable, or Satellite high-speed connection (56K dial-up will work, but the online course system will run slowly).</span></span></li> </ul> <p><span id="PageBody" class="content"><strong><span style="font-family: Arial; color: #0000ff; font-size: small;" size="2" face="Arial" color="#0000ff">Required Software:</span></strong></span></p> <ul> <li><span class="content"><strong><span style="font-family: Arial; color: #ff0000; font-size: small;" size="2" face="Arial" color="#ff0000"><a href="http://javadl.sun.com/webapps/download/AutoDL?BundleId=64004" target="_blank"><span class="content"><strong><span style="font-family: Arial; color: #ff0000; font-size: small;" size="2" face="Arial" color="#ff0000">Java (JRE):</span></strong></span></a> </span></strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> </span><strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial">In order for GeorgiaVIEW Vista to function properly, the Java Runtime Environment (JRE) MUST be installed on your computer. </span></strong><strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> <span style="color: red;">Only ONE</span> version of Sun's Java should be installed on any Windows computer used for GeorgiaVIEW Vista access.  (</span></strong></span><span id="bodyfont"><span class="content"><strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial">M</span></strong></span></span><span class="content"><strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial">ultiple versions of Java do not seem to cause similar problems on Apple computers.)<br /><em>Windows users:</em>  Check Add/Remove Programs to review your Java installation(s).  Neither the built-in Vista Browser Checker, nor the <a href="http://www.usg.edu/usgweb/browserchecker/" target="_blank">USG Browser Checker</a> can tell you whether you may have <em>multiple</em> JRE versions on your computer.</span></strong></span></li> </ul> <p><span><span><strong style="color: #0000ff;">Software that may be required for your course:</strong><br /></span></span></p> <ul> <li><span class="content"><a href="http://office.microsoft.com/en-us/downloads/HA010449811033.aspx" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Microsoft Office Viewers and File Converters</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (for viewing and printing Word, PowerPoint, Excel, and Visio files)<br /><br /></span></span></li> <li><span class="content"><a href="http://www.adobe.com/products/acrobat/readstep2.html" target="_blank" _base_target="_new"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Adobe Acrobat Reader</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (for viewing and printing PDF files)<br /><br /></span></span></li> <li><span class="content"><a href="http://www.real.com/freeplayer/?rppr=rnwk" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">RealPlayer</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (for viewing streaming video or listening to streaming audio clips)<br /><br /></span></span></li> <li><span class="content"><a href="http://www.apple.com/quicktime/download/index.html" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">QuickTime</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (f</span><span style="font-family: Arial; font-size: small;" size="2" face="Arial">or viewing QuickTime video)<br /><br /></span></span></li> <li><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><a href="http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash">Flash</a></span><a href="http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> Player</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (for viewing animations or using interactive content)<br /><br /></span></span></li> <li><span class="content"><a href="http://www.adobe.com/shockwave/download/download.cgi?"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Shockwave Player</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (for viewing animations or using interactive content)<br /><br /></span></span></li> <li><span class="content"><a href="http://www.microsoft.com/windows/windowsmedia/players.aspx" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Windows Media Player</span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> (for viewing streaming video or listening to streaming audio clips)</span> </span></li> </ul> <blockquote style="margin-right: 0px;" dir="ltr"> <p><span id="PageBody" class="content"><span style="font-family: Arial; color: #ff0000; font-size: small;" size="2" face="Arial" color="#ff0000"><strong>Sometimes new versions of Java may cause problems with GeorgiaVIEW Vista.  So, if Vista is working well on your computer, there is no need to update your Java, should you be notified that a more recent JRE version is available.  A newer version of Java is unlikely to make GeorgiaVIEW Vista run faster or better.<br /><br />If you decide or need to update Java on your Windows computer, always check to ensure that only ONE version is installed  following the update.  Delete older, multiple vesions.  If you notice unexpected behavior from Vista following a Java upgrade, uninstall the upgrade and install an older version.  Contact an agent through the Request Support tab for assistance.<br /><br /></strong></span></span><span id="bodyfont"><span id="PageBody" class="content"><span style="font-family: Arial; color: #ff0000; font-size: small;" size="2" face="Arial" color="#ff0000"><strong>No  version of Java recommended over others for optimum use of Vista.</strong></span></span></span></p> <ol> <li>Uninstall any previous versions of Java. You must have only one version on your machine.<br /><span class="content"></span></li> <li><strong><a href="http://java.sun.com/products/archive/j2se/5.0_05/index.html" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></a></strong><a href="http://www.java.com/en/download/manual.jsp" target="_blank"><strong></strong></a><strong><a href="http://java.sun.com/products/archive/j2se/5.0_05/index.html" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></a></strong><a href="http://www.java.com"><strong></strong></a><strong><a href="http://java.sun.com/products/archive/j2se/5.0_05/index.html" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></a><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><a href="http://javadl.sun.com/webapps/download/AutoDL?BundleId=64004" target="_blank"><strong></strong></a><a href="http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html#jre-6u32-oth-JPR" target="_blank"><strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Click here to download </span></strong><span style="font-size: 10pt;"><span style="font-size: small;" size="2"><span style="font-family: Arial;" face="Arial"><strong>the most recent version of Java.</strong></span></span></span></a></span></strong><a href="http://www.java.com/en/download/manual.jsp"><span style="font-size: 10pt;"><span style="font-size: small;" size="2"><span style="font-family: Arial;" face="Arial"><strong></strong></span></span></span></a><a href="http://www.java.com/en/download/manual.jsp"><span style="font-size: 10pt;"><span style="font-size: small;" size="2"><span style="font-family: Arial;" face="Arial"><strong></strong></span></span></span></a><span class="content"><strong><a href="http://www.java.com/en/download/manual.jsp"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></a></strong></span><span class="content"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"> </span></span></li> <li><span class="content"><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2">Follow the instructions on the Java Downloads site.</span></span> </span></li> <li><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2">When installing Java, f</span></span><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2">ollow the prompts to install the <strong>Typical </strong>Java installation.  <br /><strong><span style="color: #ff0000;" color="#ff0000">Be patient during the install process!</span></strong></span></span></li> <li><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2"><strong>Restart your computer</strong> to complete the installation process.</span></span></li> </ol> <p><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2"><strong>Macintosh</strong> <span style="font-weight: bold;">Users:</span>  Apple Computer supplies their own version of Java. Use the <span style="font-style: italic;">Software Update</span> feature (available from the Apple menu) to ensure that you have the most up-to-date version of Java available for your OSX Mac.</span></span><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></p> <span class="content"></span></blockquote> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="color: #0000ff;" color="#0000ff"><strong>Browsers: Microsoft Windows & Apple Macintosh computers<br /><br /><span style="color: #008000;">NOTE:</span>  <span style="color: #ff0000;"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="color: #0000ff;" color="#0000ff"><strong style="color: #ff0000;">Never download BETA versions of browsers - these are not compatible with Vista.</strong></span></span></span></strong></span></span></p> <blockquote style="margin-right: 0px;" dir="ltr"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></span> <p><strong><span><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><a href="http://kb.blackboard.com/pages/viewpage.action?pageId=76087304" target="_blank"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Click here to view a web page listing the Supported Browsers for Vista 8</span></a></span></span></span></span></span></strong></p> <p align="left"></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-size: small;" size="2">* All configurations marked as <strong><em>Compatible</em></strong> have undergone a limited engineering analysis to test areas of the online course system that may have browser issues.</span><span style="font-size: small;" size="2"> </span></span></span></p> </blockquote> <p dir="ltr" align="center"></p> <p align="left"><span style="color: #ff0000;" color="#ff0000"><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2"><strong>IMPORTANT: </strong>Some browsers allow style sheets to be disabled. If your browser has this feature, do not set it to disable style sheets.</span></span></span></p> <p></p> <p dir="ltr" align="center"></p> <p align="left"><strong><span style="font-family: Arial; color: #0000ff; font-size: small;" size="2" face="Arial" color="#0000ff">Browser Toolbars:</span></strong></p> <p></p> <blockquote style="margin-right: 0px;" dir="ltr"> <p><strong><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Uninstall Yahoo, Google, AOL, or any other Browser Toolbars</span></strong></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Although the browser toolbars are useful tools for searching the Internet, we recommend that you uninstall these so that your online course will function properly. In your browser, your toolbar (if you have one) will be immediately under the line on your browser where you can type in a web address. </span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">For example:</span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><img alt="http://www.presidiumlearning.net/kb/images/Bb71/A_googleToolbar.gif" src="http://www.presidiumlearning.net/kb/images/Bb71/A_googleToolbar.gif" /><br />  <br /></span><span style="font-family: Arial; font-size: small;" size="2" face="Arial">To uninstall browser toolbars:</span></p> <span style="font-family: Arial;" face="Arial"><span style="font-family: Arial;" face="Arial"></span></span> <ul> <li><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2"><span style="font-size: small;" size="2">Click the <strong>Start </strong>button on the bottom left of your screen.</span></span></span></li> <li><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2">From the <em>Start</em> menu, select <strong>Control Panel</strong> <span style="font-size: small;" size="2">(if it is visible) or select the <strong>Settings</strong> option, and then click <strong>Control Panel</strong> from the secondary menu. A new window will appear.</span> </span></span></li> <li><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2">For <strong>Windows XP</strong>, double-click <strong>Add/Remove Programs;</strong> for <strong>Windows Vista, </strong>under <strong>Programs, </strong>click<strong> Uninstall a program.</strong></span></span> </li> </ul> <ol style="font-size: 10pt;"> <li><span style="font-family: Arial;" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Locate the toolbar, </span><span style="font-family: Arial; font-size: small;" size="2" face="Arial">click on it, then click <strong>Change/Remove</strong> (XP) or <strong>Uninstall </strong>(Vista) and follow the on-screen instructions to remove the toolbar.</span> </span> </li> </ol></blockquote> <p dir="ltr"><span style="font-family: Arial;" face="Arial"><span style="font-size: small;" size="2"><span style="color: #0000ff;" color="#0000ff"><strong>Pop-Up Blocker Programs:</strong></span> </span></span></p> <blockquote style="margin-right: 0px;" dir="ltr"> <p></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">While doing online course work, if you are unable to view discussion postings, quiz windows, and download links, then you need to <span style="font-family: Arial; color: #000000; font-size: small;" size="2" face="Arial" color="#000000"><span style="line-height: 115%; font-family: Arial; font-size: 10pt;">configure your browser to allow pop ups for the URL (web address) of your online course site</span></span>.</span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Depending on the pop-up blocking software you are using, you may be able to set <span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site </span>as an allowed site, or you may need to disable the pop-up blocker completely.</span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent the online course system from performing properly. </span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><strong>To c<span style="line-height: 115%; font-family: Arial; font-size: 10pt;"><strong><span style="font-family: Arial; color: #000000; font-size: small;" size="2" face="Arial" color="#000000"><strong><span style="line-height: 115%; font-family: Arial; font-size: 10pt;">onfigure your browser to allow pop ups for <span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site</span></span></strong></span></strong></span></strong>:</span></p> <blockquote style="margin-right: 0px;" dir="ltr"> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">(a) In <strong style="color: #0000ff;">Internet Explorer</strong>, <span style="font-size: small;" size="2">go to Tools > Turn ON pop-up blockers > Pop-Up Blocker settings > In the box Address of Web site to allow: type <span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site </span></span></span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">(b) In <span style="color: #0000ff;"><strong>Firefox</strong></span>, go to <span style="font-size: small;" size="2">Tools > Options > Check Block Pop-up windows > Click Exceptions.  In the box titled Address of web site: type </span><span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site </span></span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">(c) In <span style="color: #0000ff;"><strong>Safari</strong></span>, use the <strong>Command+k</strong> key combo to toggle the pop-up blocker on or off. </span></p> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">(d) Search your hard drive for any software with "pop-up" in the name. Set <span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site </span>as an allowed site. Examples of popular pop-up blocking applications include:</span></p> <span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></span> <ul> <li>Pop-Up Stopper (not for Mac)</li> <li>Pop-Up Defender (not for Mac)</li> <li>Pop-Up Zapper</li> </ul> <ul> <li><span style="font-family: Arial; font-size: small;" size="2" face="Arial">Popup Eliminator </span></li> </ul> <p><span style="font-family: Arial; font-size: small;" size="2" face="Arial">(e) Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Set <span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site<strong><em> </em></strong></span>as an allowed site. </span></p> </blockquote> <p dir="ltr"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><strong>Note</strong>: <span style="font-family: Arial;" face="Arial">Examples of other programs that include pop-up blocking functions include the following. Click the links to read how to configure the pop-up blocker to allow <span style="line-height: 115%; font-family: Arial; font-size: 10pt;">the URL (web address) of your online course site </span>as an allowed site for that specific program. If there is no link, refer to the <strong>Help</strong> in the affected program.</span></span></p> <p style="margin-right: 0px;" dir="ltr"></p> <span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial; font-size: small;" size="2" face="Arial"></span></span> <ul> <li><a href="http://toolbar.google.com/popup_help.html" target="_blank" _base_target="_new"><span style="font-family: Arial;" face="Arial">Google Toolbar</span></a></li> <li><a href="http://help.yahoo.com/help/us/toolbar/pub/index.html" target="_blank" _base_target="_new"><span style="font-family: Arial;" face="Arial">Yahoo! Toolbar</span></a></li> <li><a href="http://help.msn.com/resources/targeted/en-US/msnsearchtoolbar_v1/content/searchtbar_proc_usepug.htm" target="_blank" _base_target="_new"><span style="font-family: Arial;" face="Arial">MSN Toolbar</span></a>  </li> <li><span style="font-family: Arial;" face="Arial">Norton Internet Security</span></li> </ul> <ul> <li><span style="font-family: Arial; font-size: small;" size="2" face="Arial"><span style="font-family: Arial;" face="Arial">Zone Alarm Pro</span> </span></li> </ul> </blockquote> <p dir="ltr"><span style="font-family: Arial; font-size: small;" size="2" face="Arial">If you have any further questions, please contact us for support.  Thank you.<br /><br />-Technical Support</span></p> <p></p></p><h3>Alternate Questions/Keywords</h3><p></p>